1ste lijns support engineer te Hilversum. | Hilversum


Aantal uur per week:
Sluitingsdatum aanvraag:
01-02-2018 17:00
Contactpersoon Quest4:
Winhold Bartelink
06 – 46 12 98 22

Functie omschrijving

Scope and Responsibilities:

The Retail Technical Support Specialist uses a broad background of Mobile device and application support to resolve escalated and high visibility technical issues across the Retail Store landscape in a global operating environment.

  • Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA)
  • Ability to triage, troubleshoot and fix problems and incidents – using vendor and third-party tools and technical support where required. Includes experience providing desk side and remote support as required via ticketing system
  • Excellent customer Service Skills (the ability to work with end users for diagnosing and resolving incidents)
  • Leverage resources in order to speed the resolution of the customer’s issue
  • Identify major incidents and escalate as defined by the Critical Incident Management (CIM) Process
  • Identify, evaluate and execute preventive measures to minimize/avoid impact to the consumer experience.
  • Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting)
  • Ability to support working outside of normal business hours to provide after hour or “on-call” support when necessary to solve high profile issues or complete critical path projects

Functie eisen

In addition to those general role responsibilities, you will need the following technical experience:


  • At least 3-5 years of proven work experience as an SME in Mobile Device Management (AirWatch)
  • Hands on experience in security systems, including endpoint device management and anti-virus software
  • Experience with networking technologies and with system, security, and network monitoring tools.
  • Strong background in networking, carrier networks
  • Thorough understanding of the latest security principles, techniques, and protocols.
  • Guiding Retail Store Athletes with corrective actions or Mobile Device issues
  • Provides internal team training and documentation regarding MDM processes and upcoming rollouts
  • Assist with supporting other department priorities & projects
  • Must be self-directed and motivated to work with a sense of urgency and drive for results
  • Must be willing to learn other technical skills across the team for advanced support
  • Cisco, Juniper, Aruba Wireless Experience with Centralized Enterprise Network Infrastructure and Topology

Aanvullende informatie

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Voor meer informatie over deze functie kun je contact opnemen met Winhold Bartelink bereikbaar op het nummer: 06 – 46 12 98 22. Als je geïnteresseerd bent in de functie nodigen wij je van harte uit een aanbieding te verzorgen via het aanbiedingsformulier.

Geplaatst op 2018-01-31 12:46:06

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